Terms and Conditions for Man And Van Woolwich

These Terms and Conditions set out the basis on which Man And Van Woolwich provides removal, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any service. These terms are intended to be clear, fair, and consistent with UK consumer law, while reflecting the practical nature of a professional man and van Woolwich service.

In these Terms and Conditions, references to “we”, “us”, “our”, or “the Company” mean the service provider operating under the Man And Van Woolwich name. References to “you”, “your”, or “the customer” mean the person who makes the booking, receives the service, or is otherwise responsible for payment. The service may be booked by private customers, landlords, tenants, letting agents, offices, and other business clients, provided the booking is lawful and the customer has authority to arrange the work.

These terms apply to quotations, scheduled appointments, additional labour requested during a job, and any ancillary services agreed in advance or on the day. They do not override any statutory rights that cannot be excluded under UK law. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in force. In the event of any inconsistency between these terms and mandatory legal obligations, the latter shall take priority.

Booking Process All bookings are subject to availability and are confirmed only when we accept your request. A quote may be provided using information supplied by you, including the volume of items, access conditions, collection and delivery addresses, and any special handling requirements. The quote is based on the details you provide, so it is important that the information is accurate and complete. If the job differs from the original description, we may revise the price, schedule, vehicle size, or staffing requirements accordingly.

To make a booking, you must provide the necessary information requested at the time of enquiry. This may include the moving date, desired time slot, addresses, floor levels, parking restrictions, and any items requiring special care. A booking is not secure until we have confirmed it, and in some cases we may ask for a deposit or advance payment before reserving a slot. Where an estimated arrival window is provided, it is an estimate only and not a guaranteed minute-by-minute appointment.

We reserve the right to decline a booking where the work would be unsafe, unlawful, outside our capabilities, or likely to cause damage due to inadequate information. If the customer requests changes after confirmation, we will try to accommodate them, but additional charges may apply. The customer is responsible for ensuring that the premises and items are ready at the agreed time so that the service can proceed efficiently. Delays caused by incomplete preparation may result in waiting charges or rescheduling.

Payments Unless otherwise agreed in writing, payment is due on completion of the service, or in advance where a deposit has been requested. We may accept payment by bank transfer, debit card, credit card, cash, or another method specified at the time of booking. Where payment is made by card or transfer, the customer must ensure that funds are available and that the payment details provided are correct. Any bank charges arising from failed or reversed payments may be added to the amount owed.

The quoted price normally covers the agreed vehicle, labour, and standard transport time within the scope of the booking. Charges may increase if the job takes longer than expected because of inaccurate information, excessive waiting, difficult access, unnotified heavy items, or customer-requested changes. Additional services such as dismantling, reassembly, stair carry, packing, or extra stops may be charged separately if they were not included in the original quote. Any extras should be agreed as soon as reasonably possible.

Invoices, if issued, should be paid by the due date shown. Late payment may result in recovery action, interest, administrative charges, or refusal of further services, where permitted by law. We reserve the right to retain goods only to the extent allowed by law and subject to applicable legal restrictions. If you believe a charge is incorrect, you must raise the issue promptly so that it can be reviewed. Payment disputes do not remove the obligation to pay undisputed sums.

Cancellations and Amendments Cancellations should be made as soon as possible. If you cancel after a booking has been confirmed, we may retain any deposit paid and/or charge a cancellation fee where we have already committed time, labour, or vehicle resources to your job. The amount retained will be reasonable and proportionate to the losses or costs we have incurred. If you cancel on the day of the service or fail to provide access, this may be treated as a late cancellation or a wasted journey.

We may need to cancel or postpone a booking due to vehicle failure, severe weather, road restrictions, staffing issues, safety concerns, or circumstances beyond our reasonable control. In such cases, we will use reasonable efforts to offer a new slot. Our liability for cancellation by us will be limited to a refund of any amount paid for the cancelled service, except where a greater remedy is required by law. We are not responsible for indirect losses arising from cancellation, such as missed deadlines or alternative accommodation costs.

You may request amendments to your booking, including changes to date, time, addresses, or scope of work. Any amendment is subject to availability and may affect the price. We recommend that you notify us as early as possible if circumstances change. Repeated alterations may result in the booking being treated as a new quote. For avoidance of doubt, any agreed variation should be viewed as part of the contract and may be confirmed by message, email, or other written record.

Customer Responsibilities You must ensure that items to be moved are suitably packed, labelled where appropriate, and ready for collection unless packing has been separately agreed. Fragile goods should be packed using appropriate materials. You must also make sure that parking arrangements, building access, entry permissions, and any permits required for the service are in place before the agreed time. If we are unable to park legally and safely close to the property, delays or additional charges may apply.

The customer must disclose any items that are unusually heavy, awkward, valuable, hazardous, or require specialist handling. This includes, without limitation, safes, pianos, commercial appliances, sharp tools, liquids, pressurised containers, and any item that could pose a risk to health or safety. We may refuse to move items that we reasonably believe are unsafe, prohibited, or unsuitable for transport. The customer must not include illegal goods, stolen items, weapons, or waste that breaches disposal rules.

Where the service involves multiple people at a property, you must ensure that anyone present behaves safely and does not interfere with the work. We are entitled to pause or stop the job if circumstances become dangerous, abusive, or unlawful. If the service is delayed because of incomplete packing, lack of access, missing keys, or other customer-side issues, we may charge for waiting time or a return visit. These charges are intended to reflect the real cost of keeping the service available for you.

Liability and Damage We will exercise reasonable care and skill when carrying out the service. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We are not liable for pre-existing damage, normal wear and tear, or damage caused by inadequate packing, hidden defects, or unsafe handling instructions given by the customer. Customers are encouraged to inspect items before and after the move where practical.

Man and van Woolwich services often involve items of varying condition, and we cannot guarantee the structural integrity of goods that are old, unstable, or improperly assembled. Where we disassemble or reassemble furniture at your request, we do so on the understanding that fixtures, fittings, and instructions are suitable for the task. We do not accept responsibility for damage caused by manufacturer defects, missing components, or customer-supplied tools and fittings that fail during use.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising from a service will normally be limited to the amount paid or payable for the specific job in question, unless a higher limit is required by law. We will not be responsible for indirect or consequential losses, loss of profit, or business interruption.

Waste Regulations and Disposal Where we agree to remove waste, dispose of unwanted items, or provide clearance support, such work will be carried out in accordance with applicable UK waste legislation and duty-of-care requirements. Customers must ensure that any waste presented for collection is described honestly and accurately. We may refuse to remove items that are hazardous, contaminated, illegally dumped, or not permitted under the terms of our licence or disposal arrangements.

By requesting waste removal from Man And Van Woolwich, you confirm that you are authorised to arrange disposal of the items and that they do not contain prohibited materials unless we have specifically agreed otherwise in writing. Hazardous waste, including asbestos, chemicals, clinical waste, gas cylinders, oils, solvents, batteries, and electrical items requiring special treatment, may be subject to separate procedures, specialist collection, or refusal. Any attempt to conceal hazardous or unlawful waste may result in immediate termination of the service and additional charges.

We may use approved transfer stations, recycling centres, licensed facilities, or other lawful disposal routes. Where required, we may provide or retain records relating to the waste transfer process. The customer is responsible for ensuring that any items left for disposal are genuinely intended for disposal and not retained by mistake. If waste has been incorrectly described and results in additional handling or disposal costs, those costs may be charged to the customer. We reserve the right to report unlawful dumping or suspected illegal waste activity to the relevant authorities.

Insurance, Risk, and Delays Risk in goods transferred by us remains with the customer until loading has begun and returns to the customer after unloading is complete, except where loss or damage is caused by our negligence. Any insurance we hold is intended to support our operational responsibilities and does not replace the customer’s own insurance arrangements. Customers moving high-value items should check their home, contents, or business insurance to confirm the level of cover available during transit.

Although we aim to deliver services on time, estimated schedules may be affected by traffic, weather, access problems, breakdowns, or other events outside our control. We are not liable for delays unless they arise from our negligence. If a delay occurs, we will try to keep you informed and, where practical, reschedule the work. The customer must not treat estimated arrival times as guaranteed completion times, especially where the job depends on access to buildings, lifts, parking spaces, or third-party cooperation.

Governing Law These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from or in connection with these terms, except where the law requires otherwise. If any disagreement arises, both parties should first attempt to resolve it in good faith before starting formal legal proceedings.