Terms and Conditions

Man and Van Woolwich Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Woolwich provides man and van, removal, collection, delivery and related services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

We, us, our: Man and Van Woolwich as the provider of man and van and removal services.

You, your, customer: The person, company or organisation who requests and pays for the services.

Services: Any man and van, removal, relocation, collection, delivery, loading, unloading, packing, storage coordination or related services we provide.

Vehicle: Any van or other vehicle used by us to provide the services.

Goods: The items, belongings, furniture, equipment and other property which are the subject of the services.

Booking: A confirmed request for services that has been accepted by us, with an agreed date, time and price structure.

2. Scope of Services

We offer man and van and removal services primarily within Woolwich and surrounding areas, including local moves, collections, deliveries and small to medium removals. Longer distance services may be provided by agreement.

The exact scope of the services, including the number of porters, size of vehicle, approximate duration and any specific requirements, will be as stated in the booking confirmation. Any services not explicitly included in the booking confirmation are excluded unless agreed in writing before the service begins.

3. Booking Process

3.1 Booking enquiry

You may request a quotation or make a booking enquiry by providing us with accurate information about the addresses, access conditions, property type, number and type of items, special handling requirements and preferred dates and times.

3.2 Quotations

Any quotation we provide is based on the information you supply. Quotations are not binding until we confirm the booking. If the information provided is incomplete or inaccurate, or if access conditions differ materially from those described, we reserve the right to amend the quotation or charge additional fees.

3.3 Confirmation

A booking is only confirmed when we have accepted your request for services and we have supplied confirmation of the date, time and applicable charges. We may require a deposit or card details to secure the booking. We reserve the right to refuse or cancel any booking at our reasonable discretion, including where we believe the service requested is unsafe or not feasible.

3.4 Changes to bookings

If you wish to amend your booking, including changes to date, time, addresses, access details or volume of goods, you must inform us as soon as possible. Any change is subject to availability and may result in an adjustment to the price.

4. Access and Customer Responsibilities

4.1 Access arrangements

You are responsible for ensuring that there is suitable access to the collection and delivery addresses, including any parking permissions, loading bays, lift access and safe entry to the premises. If permits, parking reservations or access codes are required, you must arrange these in advance.

4.2 Parking costs and restrictions

Any parking charges, fines, tolls or congestion charges incurred while we are providing the services due to the locations you specify will be added to your final bill. You must ensure that our vehicle can legally park as close as reasonably possible to the premises.

4.3 Preparation of goods

You are responsible for properly packing and preparing your goods unless we have agreed to provide packing services. Fragile items should be securely wrapped and labelled. All appliances must be disconnected, drained and prepared in accordance with manufacturer guidance.

4.4 Presence on site

You, or an authorised representative, must be present at the collection and delivery addresses to direct our team, confirm items and sign any required documentation. If no one is present, we may cancel or postpone the service and a call-out or waiting charge may apply.

5. Price, Payments and Charges

5.1 Pricing structure

Our services are charged either at an hourly rate with a minimum booking period, or as a fixed price, as specified in your booking confirmation. Time-based bookings are charged from the time our vehicle and team arrive at the first address, or from the agreed start time if later, until completion of unloading at the final address.

5.2 Deposits

We may require a deposit to secure your booking, which will be deducted from the final amount payable. Deposits may be non-refundable if you cancel at short notice, as set out in the cancellation section.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the services. We may require payment in full before unloading, especially for long distance or high value moves. We accept commonly used electronic and card payment methods, and we may accept cash at our discretion.

5.4 Late or failed payment

If you fail to pay the amount due, we reserve the right to withhold delivery of your goods until payment is made in full. We may charge interest on overdue amounts and recover any additional costs we incur in collecting payment. Title to any materials or packing we supply remains with us until full payment is received.

5.5 Additional charges

Additional charges may apply in the following circumstances.

Waiting time caused by delays in access, keys, paperwork or your preparation of goods beyond our control.

Additional labour or time required due to inaccurate information about volume of goods, access conditions or special handling requirements.

Parking fines, congestion charges, tolls or third party costs incurred in providing the services.

Extra services requested on the day that were not included in the original booking.

6. Cancellations and Postponements

6.1 Your right to cancel

You may cancel or postpone your booking by notifying us as soon as possible. Any cancellation or postponement must be confirmed by us to be effective. The following terms apply unless different terms are expressly agreed at the time of booking.

6.2 Notice periods and charges

Where you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new date at our discretion.

Where you cancel between 24 and 48 hours before the agreed start time, we may retain all or part of your deposit as a cancellation fee.

Where you cancel less than 24 hours before the agreed start time, or fail to be present at the agreed time and place, we may charge a cancellation fee up to the full estimated cost of the booking, to cover our lost time and costs.

6.3 Our right to cancel

We may cancel the booking or suspend services if.

You fail to provide accurate information or reasonable cooperation.

Access is unsafe, unlawful or significantly different from what was agreed.

Weather, road conditions or other events outside our control make performance unsafe or impossible.

If we cancel, we will refund any deposit you have paid for services not delivered, but we will not be liable for any indirect or consequential loss.

7. Excluded and Prohibited Items

7.1 Dangerous or illegal goods

We do not carry or handle hazardous materials, flammable or explosive substances, weapons, illegal items or any goods whose transport would breach applicable laws or regulations. You must not include such items with your goods.

7.2 Valuables and personal documents

We recommend that you personally transport cash, jewellery, watches, precious metals, important documents, passports, financial records, artworks of special value or other irreplaceable items. We do not accept responsibility for loss of or damage to such items if you choose to include them against this recommendation.

7.3 Animals and perishables

We do not transport live animals, plants in vulnerable condition or perishable food that may spoil during the move. You are responsible for the safe relocation of pets and perishable goods.

8. Liability for Loss and Damage

8.1 Our duty of care

We will exercise reasonable care and skill in handling, loading, transporting and unloading your goods. However, there are limits and exclusions to our liability as set out in this section.

8.2 Your duty to inspect

You must inspect your goods as soon as reasonably possible after completion of the services. Any visible loss or damage should be reported to our team on the day and noted before they leave the delivery address wherever possible.

8.3 Limits of liability

To the fullest extent permitted by law, our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, is limited to a fair and proportionate amount taking into account the price paid for the services and the condition and age of the goods. We are not required to pay the cost of replacing items as new where they were not new at the time of the move.

8.4 Excluded causes of loss or damage

We are not liable for loss or damage arising from.

Poor or unsuitable packing done by you or a third party.

Normal wear and tear, scratching or scuffing that may reasonably occur during handling.

Inherent defects or vulnerabilities in items, such as weak joints, loose veneers or existing damage.

Mechanical or electrical faults in appliances or equipment where there is no visible sign of external damage caused by us.

Weather conditions, traffic delays, or other events outside our reasonable control.

Loss or damage caused by your instructions or by your failure to take reasonable steps to protect your goods.

8.5 Indirect losses

We are not liable for loss of profits, loss of business, loss of opportunity, loss of data, emotional distress or any indirect or consequential loss arising out of or in connection with the services.

9. Waste, Disposal and Environmental Regulations

9.1 General waste rules

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove items that form part of an agreed removal or clearance service.

9.2 Prohibited waste

We do not handle clinical waste, chemical waste, building rubble in bulk, asbestos, contaminated materials or any waste that requires specialist treatment or licensing. You must not request us to remove such items.

9.3 Disposal of unwanted items

Where you ask us to dispose of furniture, appliances or other unwanted goods as part of the services, you confirm that you have the right to dispose of them. We will dispose of such items in a lawful manner, which may include recycling or using licensed waste facilities. Additional charges may apply for disposal services.

9.4 Fly tipping and unlawful disposal

We do not engage in fly tipping or any unlawful disposal of waste. If you request or encourage us to dispose of items illegally, we will refuse and may cancel the service without refund. We reserve the right to report unlawful requests to the relevant authorities.

10. Delays and Events Beyond Our Control

10.1 Unforeseen circumstances

We will use reasonable efforts to meet agreed dates and times, but we cannot guarantee punctuality where delays occur due to circumstances beyond our control, such as traffic, accidents, breakdowns, severe weather, road closures or delays caused by third parties.

10.2 Limitation of liability for delays

In the event of delay, our liability is limited to rescheduling the service within a reasonable time or refunding any part of the charges for services not provided. We are not liable for indirect or consequential losses caused by delay.

11. Complaints and Dispute Resolution

11.1 Raising concerns

If you have a concern or complaint about our services, you should raise it with us as soon as possible, providing full details of the issue and any supporting information. We will investigate in good faith and seek to resolve the matter promptly.

11.2 Time limits

To help us deal with issues effectively, you should notify us of any complaint regarding loss or damage to goods within a reasonable time after the date of the service. Delay in notification may affect our ability to investigate and may limit any remedy available.

12. Data Protection and Privacy

We will handle any personal information you provide to us in accordance with applicable data protection laws. We will only use your personal data to manage your booking, provide the services, process payments, communicate with you and meet our legal obligations. We will not sell your personal data to third parties.

13. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the terms periodically and before making a new booking.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and Van Woolwich.

By proceeding with a booking or permitting our team to begin work, you confirm that you have read, understood and agree to these Terms and Conditions.



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Great man with van Woolwich services at great prices

When it comes to relocation, no one does it better than us in SE18. We have been the proud providers of a man and van service for many years and over time we have improved and expanded to accommodate our customers’ requests. Whether you are organizing a domestic move or a commercial one, we will ensure that you get a wholesome moving experience. After all, a new place is meant to herald good beginnings, why let backbreaking work and worry spoil it?! So give our man and van Woolwich company a chance to prove ourselves to you!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Woolwich Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address:
Postal code: 140 Plumstead Rd
City: London
Country: United Kingdom

Latitude: 51.4903060 Longitude: 0.0834860
E-mail:
[email protected]

Web:
Description: You can always rely on us when it comes to professional man and van services in Woolwich, SE18. Give us a ring and get a free quote!
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